Return & Refund Policy

Credit or refund with proof of purchase only. We’ll also provide free return shipping if your

return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a

return postage fee or charge will apply. If your return is not the result of our error, the *actual postage fee will apply*. Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent. In many cases, baskcandle.com will share in your postage cost, therefore if you decide to return an item(s) we will charge you for the full cost of shipping. With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item.

Original Receipt

The original receipt or packing slip is required for all returns and exchanges.

Return & Exchange Period

Unused products may be returned within 14 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase or unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product). A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount. baskcandle.com reserves the right to deny any return or exchange.

Risk of Loss

All items purchased from baskcandle.com are made pursuant to a shipment contract. This

means that the risk of loss and title for such items pass directly to you upon our delivery to

the carrier (U.S. Postal Service) and baskcandle.com is not liable for the order nor has an

obligation to refund the order should the order be lost or damaged while in the possession

and care of the carrier. baskcandle.com may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to baskcandle.com.

Non-Returnable Items

Used products will not be returned, unused products past the 14 day return period will not

be returned.

Returns By Mail

You can also return online purchases through the mail to the address below.

To return your online purchase by mail:

Pack your return in the original shipping package, if possible.
Include the packing slip and return label, and indicate the reason for the return.
Include all original packing materials and accessories.
Send your returned order to the following address:

BASK CANDLE, LLC.

20403 Encino Ledge # 591191

San Antonio, TX 78259

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Unless baskcandle.com is responsible for a mistake with your order, all shipping fees

associated with a return is the liability of the sender.

NOTE: To facilitate refunds, it is best that you email us before sending in item(s) for refund.

Refund Method

For online purchases: Refunds will be credited to the original credit card used to make the purchase.

If baskcandle.com is experiencing technical difficulty or issues with its merchant account

provider, baskcandle.com reserves the right to issue refunds via company check or money

order. Refunds can only be given to the buyer who made the original purchase. No exceptions!

Contact Customer Service

(877) 233-5629

Monday - Friday, 9am to 4pm Central Time